How to Find Your Voicent Agent Dialer Serial Number
Voicent Agent Dialer is a software that automates the process of dialing phone numbers and connecting agents with live callers. It is a powerful tool for call center management and telemarketing campaigns. But how do you find your Voicent Agent Dialer serial number if you need to reinstall or upgrade the software
In this article, we will show you how to locate your Voicent Agent Dialer serial number in a few simple steps.
Step 1: Open the Voicent Application
The first step is to open the Voicent Application on your computer. You can find it on your Windows desktop or in the Start menu. The Voicent Application icon looks like this:
Click on the icon to launch the Voicent Application. You will see the main menu with different options, such as Predictive Dialer, Broadcast by Phone, IVR Studio, etc.
Step 2: Select Help from the Menu
The next step is to select Help from the main menu of the Voicent Application. You will see a drop-down list with various options, such as User Guide, Online Support, About Voicent, etc.
Select About Voicent from the list. You will see a pop-up window with information about the software version, license type, and serial number.
Step 3: Copy Your Serial Number
The final step is to copy your serial number from the pop-up window. You will see a long string of letters and numbers that looks something like this:
This is your Voicent Agent Dialer serial number. You can copy it by selecting it with your mouse and pressing Ctrl+C on your keyboard. Alternatively, you can write it down on a piece of paper or save it in a text file.
You will need this serial number if you want to reinstall or upgrade your Voicent Agent Dialer software. You can also use it to contact Voicent support if you have any issues or questions about the software.
Voicent Agent Dialer is a great software for automating phone calls and connecting agents with live callers. It is affordable, easy to use, flexible, and scalable[^3^]. However, you may need to find your serial number if you want to reinstall or upgrade the software or contact Voicent support.
In this article, we showed you how to find your Voicent Agent Dialer serial number in three simple steps. You just need to open the Voicent Application, select Help from the menu, and copy your serial number from the pop-up window.
We hope this article was helpful and informative. If you have any feedback or questions, please feel free to leave a comment below.How to Use Voicent Agent Dialer
Now that you have installed and activated your Voicent Agent Dialer software, you may wonder how to use it effectively. In this section, we will give you some tips and tricks on how to use Voicent Agent Dialer for your call center or telemarketing campaigns.
How to Create a Campaign
A campaign is a set of phone numbers that you want to call using Voicent Agent Dialer. You can create a campaign from the Predictive Dialer option in the main menu of the Voicent Application.
To create a campaign, you need to follow these steps:
Click on the New Campaign button in the Predictive Dialer window.
Enter a name and a description for your campaign.
Select a call list from your computer or import one from a CSV file. A call list is a file that contains the phone numbers and other information of your contacts.
Select a call script from your computer or create one using the Script Editor. A call script is a file that contains the instructions and messages that you want to play or say to your contacts.
Select a call mode from the drop-down list. You can choose between Preview, Progressive, or Predictive modes. Preview mode allows you to review the contact information before dialing. Progressive mode dials one number at a time and connects it to an agent. Predictive mode dials multiple numbers at once and connects only the live calls to agents.
Click on the Save button to save your campaign.
How to Start a Campaign
To start a campaign, you need to follow these steps:
Select the campaign that you want to start from the list in the Predictive Dialer window.
Click on the Start button in the toolbar.
Wait for the software to dial the numbers and connect the live calls to agents.
Follow the call script and talk to your contacts using your headset or microphone.
Click on the Hang Up button or press F12 on your keyboard to end the call.
Click on the Next button or press F11 on your keyboard to move to the next contact.
How to Monitor and Manage a Campaign
To monitor and manage a campaign, you need to follow these steps:
Select the campaign that you want to monitor or manage from the list in the Predictive Dialer window.
Click on the Monitor button in the toolbar.
You will see a dashboard that shows various statistics and information about your campaign, such as number of calls made, number of live calls, number of busy lines, number of answering machines, number of agents online, etc.
You can also see a list of agents and their status, such as idle, busy, talking, etc.
You can pause, resume, stop, or delete a campaign using the buttons in the toolbar.
You can also edit, copy, export, or import a campaign using the buttons in the toolbar. 061ffe29dd